Asynchronous collaboration, enabled by email and chat tools, is superior to voice and video when it comes to balancing productivity with communication.
I am not a Voice Engineer. Like many, though, I’ve found it inevitable that pure packet herding will intersect with voice at some point. A couple of weeks ago, we upgraded our existing office PBX. The upgraded system has IP telephony capability, and this was important as we are expanding our services on the main […]
I spent some time last week with a networking vendor who demonstrated to us their voice system. Only it wasn’t about phones. Or dial plans. Or even voicemail. The demo was more like…”Yeah, yeah. Voice, phones, voicemail, SRST. Blah, blah, blah. That’s boring. It’s all about *collaboration* now.” The majority of the demo was about […]