Today on Packet Pushers, a cloud migration you might not have considered before — your PBX. PBX in the cloud? “Risky,” you think. “Complicated,” you think. “Voice quality,” you think. Those are reasonable thoughts popping into your head.
To help us talk through the risks and rewards of putting your PBX in the cloud is Richard DeFabritus, Senior Product Marketing Manager at Sonus Networks, our sponsor for today’s show. In this discussion, we’ll focus on Microsoft’s Office 365 Cloud PBX.
We talk about the reasons companies are moving the PBX to the cloud, including quicker provisioning, lower capital expense, and ease of management. We also address risks such as poor call quality and users’ fear of change.
The discussion also drills into the critical elements of a cloud PBX plan, the pros and cons of hard cutovers vs. gradual migration, and how Session Border Controllers (SBCs) can help.