It hasn’t been a great month for consumer rights in the ISP and airline industries, with privacy protections being rejected by Congress, and United demonstrating just how much it values its airline customers (that is, not in the slightest).
That got me wondering which of a handful of industries is regarded as the worst when it comes to customer treatment. I asked that question in the form of a quick survey in the most recent issue of the Packet Pushers’ Human Infrastructure newsletter.
As the results show, financial services leads the pack, garnering almost half of (our admittedly small number) of respondents. Honestly, I’m not surprised by this. Financial services companies have a long history of being treacherous, weaselly, and exploitative. (Wells Fargo comes to mind here.)
Airlines and ISPs share second place in this unflattering contest. The retail sector didn’t get even one vote, which looks pretty good. But given the rich targets available to respondents, this survey probably isn’t the best measure of that sector’s customer service record.
Thanks to everyone who participated. If you’d like to take our next survey, you can sign up for Human Infrastructure. It’s free.