Watch this and see just how far physical automation for warehouses has progressed in the last few years.
JD.com (Nasdaq: JD) is the largest retailer in China, online or offline. With over 300 million customers, we have a vast network of warehouses and delivery stations, and deliver most orders in less than a day.
Also consider the dramatic changes in business spending and budgeting that enabled the massive upfront invent to build a warehouse with robots.
Its happening to IT infrastructure too. Spend big to automate the labour intensive work (helpdesk) and use automation to improve customer service and reduce costs.
Link: JD.com Fully Automated Warehouse in Shanghai – YouTube