You say, “It works – don’t fix it.” I hear, “It works – don’t touch it.”
I’m also thinking that if you don’t touch it, then it’s never upgraded or changed. Is a static, unchanged network the best you can do to support your business ? Are you happy with just doing more of the same ?
Everyone blames the network when something goes wrong – did this mean that you do less things that could go wrong ?
You know that the code on your firewall is out of date and vulnerable. You know the code on your core switches has major bugs and is risky. It might fail at any time. Or did you say, “It works – don’t fix it.”
But the executives think that the network is too risky to change – when the network fails, everything stops. So you cross your fingers, throw salt over your shoulder, pray.
I know that ITIL does that to people. An ITIL change manager has no stake in approving changes and has zero technical ability to measure technical risk, but someone gave them the authority to make that decision. ITIL breaks your ability to grow by preventing innovation through change prevention.
Was it you ? Did you get tired of trying to do the best and now “it works” is the best you can do ? Or was it the tired and overworked IT Manager who just wants a peaceful night at home ? Maybe it was the whole team that have already implemented hundreds of changes in the infrastructure this year, so they’re running at low energy after a big project. Did you say, “It works – don’t fix it.” ?
Did you stop criticising your vendor that nothing improved no matter how many times you logged bugs and faults in their products ?
Did you stop calling technical support because they didn’t answer your questions ? Maybe vendor support kept losing your cases or repeatedly reassigning it to another engineer ? Or did they just not solve your problem and eventually you let them close the case because “why bother?”. You said, “It works – don’t fix it.”
You don’t sign off the maintenance bills. So you don’t care that the vendor is charging for devices you don’t have, or devices that are no longer used but sitting in a store cupboard – just in case. You know vendor maintenance is just too expensive but, like I said, you don’t care about the budget because the boss says you are just an engineer. But the maintenance bill means that there is no money for upgrades.
Maybe you find another job and you are hopeful that they will do it differently. Except they don’t. The new company is equally messed up because all networking has the same problems, and nearly all businesses run the same way.
Was it then that you stopped caring ? Or did you try to find a new way ? Did the system beat you down, day after day ? Did you stop learning new stuff then ? Did you stop thinking of new products, new solutions ? What about being a better team member ?
When your sales representative asked for your feedback, did you list all the problems and hassles, or did you simple just say, “Everything works.” ? If you went to a conference, did you ask other peoples about for their opinions ? Did you share your stories and problems with them ? Or did you say “It works – don’t fix it.” ?
Did you read a blog post or a new site about new technology or products, then shake your head and move on ? Or did you leave a comment ? Did you send the author an email to find out more ? Did you contact your reseller and ask for more information ? Did you engage a consultant to advise you on the options ?
Did you write your own blog post to talk about your problems ? Did you go to a local group / meet up and talk with others who might be able to help you ? Or did you just get up, go home and hope that nothing changes tonight. Most nights, nothing breaks. Nothing needs to be changed.
Instead of, “It works – don’t change it,” let’s work/fight to make things better. Let’s demand better from our vendors & resellers. Don’t accept bugs or poor design. Expect high levels of skill & competency. Tell sales reps *why* you aren’t buying their products, so that feedback will lead to better products.
When a support call doesn’t get resolved, complain until you get a response. Make the vendor give you value for your shareholders instead of 70% profit margins for theirs.
Tell other people about your experiences – both the good and the bad. Good products will sell more through your recommendation. Bad products will fail, and widespread knowledge will prevent over-marketing.
Let’s say, “It works – it should be better,” and make that happen.