“once the component fails the system will stop functioning, will not reboot, and is not recoverable” – hope you have a remote copy of the configuration
Cisco became aware of an issue related to a component manufactured by one supplier that affects some Cisco products. In some units, we have seen the clock signal component degrade over time. Although the Cisco products with this component are currently performing normally, we expect product failures to increase over the years, beginning after the unit has been in operation for approximately 18 months. Once the component has failed, the system will stop functioning, will not boot, and is not recoverable. This component is also used by other companies.
This is not product recall. Cisco will replace them when they fail if you have them warranty.
Things to note:
- “Due to the age-based nature of the failure and the volume of replacements, Cisco will be prioritizing requests based on the products’ time in operation. Therefore, fulfillment requests may be delayed and your request may be fulfilled in multiple shipments.” Cisco doesn’t have enough stock or warehousing or shipping to replace all the faulty units. Likely this is to reduce the cost of the recall by spreading out shipment of replacements or to refurbish units sent back.
- “Cisco is offering to provide replacement products for those products under warranty or covered by any valid services contract dated as of November 16, 2016, which have this component, even if they have not failed.” You have to have maintenance on the units to get a new one (warranty is only 90 days on Cisco gear)
- “Some unit replacements will be new, and some refurbished” You may get some second hand gear to replace your second hand gear. Not usually popular with customers.
- “but the components are used by other companies” we might see other vendors have the same problem. Time to get in touch.