Nyansa, which combines on-premises and cloud software to measure user experience for IT operations, has introduced a new feature that lets IT departments at different companies share and compare their user experience metrics—with the company names included.
Nyansa measures user performance through on-premises software that collects network data, and a cloud platform that aggregates and analyzes the data.
The product, called Voyance, looks at every client connection from the wireless AP to the application. It measures WiFi issues such as RF contention, DNS and DHCP server performance, and other infrastructure components that could affect user experience. (See more details on Nyansa from a post I wrote last year.)
Nyansa already offers anonymous industry benchmarks; customers in different verticals such as education, healthcare, and finance can compare their own stats against those of similar organizations, but without knowing those organizations’ names.
Now Nyansa gives customers the option to request lifting the veil of anonymity.
For instance, if University A supports X number of WLAN APs from Cisco for Y number of students, and University B has a similar profile, University A could send a friend request through Nyansa.
If University B accepts, the names of both schools are shared among the two. Of course, if University B declines, all its metrics remain anonymous.
Not Another Social Network
This isn’t a ground-breaking feature, but I think it’s a neat little offering because it can facilitate relationships among peers, and enable organizations to learn from one another and collaborate.
Using our imaginary universities, one school might see that the other does a much better job at DNS response times, and so it could be helpful to find out just what that team is doing. Nyansa can facilitate an introduction and then let the two IT organizations communicate.
Note that Nyansa isn’t positioning itself as a social media or messaging platform between customers. It doesn’t host chat apps or messaging services. If customers want to get in touch with each other, they can do so through traditional channels such as email.
Nayansa’s VP of Marketing David Callisch said this feature came from customer requests, though he doesn’t expect every organization will take advantage of it.
“In higher ed and healthcare, there’s a lot of customer interest because they want to learn from each other. Finance may not want to do this.”
The friending feature is available now.