Heavy Networking 557: User Experience Is A Full-Stack Responsibility (Sponsored)

On today’s Heavy Networking we talk about experience monitoring, the whole idea of which is to get a sense of what the user perceives when they consume an application. IT folks tend to view this issue from their own particular area of responsibility–networking, security, app development–but the reality is there’s a common set of data that IT should look at.

The industry calls this Digital Experience Monitoring (DEM). DEM borrows from network monitoring, but enhances that information with other sources (synthetic transactions, Internet performance metrics, page load times, and so on).

Catchpoint, our sponsor for this episode, provides DEM tools for monitoring the end user experience. Our guest is JP Blaho, Director, Product Marketing at Catchpoint.

We discuss:

How Catchpoint combines user and Internet data
How Catchpoint differs from traditional network monitoring tools
The need to share relevant information across IT silos
The role of the Site Reliability Engineer (SRE), and whether your organization needs one
What experience monitoring looks like in a post-pandemic environment
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