Greg Ferro and Ethan Banks explore how Quality of Experience (QoE) is more important to focus on than Quality of Service (QoS), and how that relates to Greg’s “Principle Of Least Astonishment” where the network is doing it’s job best when users don’t notice it.
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Link: Principle of least astonishment – Wikipedia – https://en.wikipedia.org/wiki/Principle_of_least_astonishment
If you are interested in the details, here is the content map I prepared for the discussion.
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